Terms & Conditions

This Virtual Mail Service Agreement ("Agreement") is entered into between e=mc² The Centre for Business Excellence ("e=mc²", "Company", "we", "us", or "our") and the customer identified during signup ("Customer", "you", or "your"). This Agreement governs your use of our virtual mailbox, mail handling, mail scanning, mail forwarding, and related virtual office services provided through our Canmore, Alberta location.

1. Services
Subject to this Agreement and payment of all applicable fees, the Company may provide some or all of the following services, depending on the plan selected by the Customer: receipt of standard mail, mail intake notifications, envelope or content scanning, mail storage, local pickup, mail forwarding, and limited administrative support related to those services.

The specific services, usage limits, pricing, and plan features made available to the Customer are those selected at signup or otherwise agreed in writing by the Company.

2. Eligibility and Verification
Service is available only to Canadian residents, unless the Company expressly approves otherwise in writing.

As a condition of opening and maintaining an account, the Customer must provide accurate, current, and complete information and any identification or supporting documentation reasonably requested by the Company.
• government-issued photo identification;
• proof of Canadian residency or residential address; and
• any additional information reasonably required for fraud prevention, identity verification, operational security, or legal compliance.

The Customer represents and warrants that all information and documents provided are authentic, accurate, and belong to the Customer or to a person the Customer is legally authorized to represent.

The Company may deny, suspend, or terminate service if documentation is missing, cannot be verified, appears misleading, or raises fraud, misuse, or compliance concerns.

3. Authorized Use of the Address
The Customer may use the Company’s assigned mailing address only as permitted by this Agreement and only in the exact format designated by the Company.

The address may be used for mailing, correspondence, permitted business registration purposes, and other lawful uses expressly approved by the Company.

The Customer must not use the address in any way that is false, deceptive, misleading, or likely to cause third parties to believe that:
• the Customer physically operates from the Company’s premises on a walk-in basis;
• the Company is affiliated with, endorses, or manages the Customer’s business;
• customers or the public may attend at the Company’s location for the Customer’s goods or services unless the Company has expressly authorized that use in writing.

4. Online Listings and Public Representations
The Customer must not use the Company’s address for any Google Business Profile, Google Maps listing, or any other platform or directory that requires, implies, or represents a staffed physical business location open to the public, unless the Company has expressly approved that use in writing and the use fully complies with the applicable platform rules.

The Customer may use the address on a website, directory, review site, social media profile, or other public listing only if the representation is accurate and not misleading.

Where context requires clarification, the Customer must clearly describe the address as a mailing address, business mailing address, or virtual office address only, and must not imply that the location is the Customer’s walk-in storefront, tour desk, clinic, office open to the public, or service counter.

The Company may require the Customer to modify or remove any online listing, directory entry, map listing, review-site profile, or other public representation that the Company, acting reasonably, considers misleading, non-compliant, or harmful to the Company’s operations, reputation, or legal position. Failure to comply is a material breach of this Agreement.

5. Permitted and Prohibited Activities
The Customer must not use the services, the address, or the Company’s premises for any unlawful, fraudulent, abusive, defamatory, misleading, or otherwise improper purpose.
Without limiting the generality of the foregoing, the Customer must not use the services in connection with:
• mail fraud, identity fraud, chargeback fraud, phishing, scams, impersonation, or deceptive marketing;
• activities prohibited by Canada Post, a courier, law, regulation, sanction, or court order;
• hazardous, perishable, illegal, restricted, or dangerous goods;
• cash, negotiable instruments, or items the Company has told the Customer it will not accept;
• activities that create excessive operational burden, safety concerns, reputational harm, or recurring complaints.

6. Mail Acceptance; No Signature Acceptance
The Company is authorized to receive ordinary mail addressed to the Customer at the assigned address, subject to this Agreement.

The Company will not sign for registered mail, courier shipments, parcels, legal documents, restricted deliveries, or any item that requires a signature, identity check, or personal acceptance, unless the Company expressly agrees otherwise in writing in advance for a specific item.

Any item requiring a signature or personal acceptance may be refused, returned, left undelivered, or otherwise handled in accordance with the carrier’s rules.

The Customer acknowledges and agrees that the Company is not responsible for any missed delivery, delay, return, non-delivery, re-routing, loss, fee, penalty, or other consequence resulting from the Company’s refusal to sign for or personally accept a signature-required item.

7. Mail Handling, Scanning, Forwarding, and Pickup
The Company may open exterior envelopes for the purpose of scanning, sorting, digitizing, forwarding, or administering the services where such handling is part of the selected plan or requested by the Customer through the service platform.

The Customer is solely responsible for reviewing mail, selecting instructions in a timely manner, maintaining accurate forwarding information, and paying all applicable forwarding, postage, handling, storage, or special-service charges.

The Company may set reasonable operational procedures for pickup windows, forwarding cutoffs, packaging standards, storage timelines, and scan limits.

The Company may refuse forwarding or pickup requests where payment is outstanding, identification is unclear, instructions are inconsistent, the item is unsuitable for forwarding, or the request raises security or legal concerns.

8. Packages and Volume Limits
Unless the Company expressly agrees otherwise in writing, the services are intended primarily for mail and limited related items consistent with the Customer’s selected plan.

The Company may refuse oversized items, heavy items, high-volume deliveries, repeated courier traffic, or any item that exceeds the operational limits of the selected plan or the Company’s facility.

If the Customer receives a volume, frequency, or type of mail or deliveries that the Company reasonably considers excessive or inconsistent with the selected plan, the Company may require the Customer to upgrade plans, pay additional fees, change service levels, or cease receiving certain categories of items.

9. Fees, Billing, and Non-Payment
All fees are due in advance and are non-refundable except where required by applicable law or expressly stated otherwise by the Company in writing.

The Company may charge recurring subscription fees, setup fees, storage fees, forwarding fees, postage, handling charges, package fees, overage fees, late fees, and other service fees disclosed by the Company from time to time.

A late fee of $25.00 may be charged if payment is not received within five (5) days after the due date.

The Company may suspend services, withhold mail handling actions other than legally required actions, decline forwarding, and refuse release of items while amounts remain unpaid.

10. Term, Renewal, and Cancellation
This Agreement begins on the date the Customer accepts it and continues for the initial term purchased by the Customer, together with any renewal term paid for by the Customer, unless terminated earlier under this Agreement.

The Agreement may renew automatically for successive billing periods if the Customer has selected an auto-renewing plan, unless cancelled in accordance with the Company’s then-current procedures.

The Customer may cancel the service at the end of the current paid term. No refund or proration will be provided for unused time except where required by law.

11. Suspension and Termination by the Company
The Company may suspend or terminate this Agreement immediately, without prior notice, if the Company reasonably believes that:
• the Customer has engaged in fraud, unlawful conduct, deception, abuse, or misuse of the services;
• the Customer has provided false, incomplete, or misleading information;
• continued service creates legal, operational, security, reputational, or safety risk;
• the Customer has breached this Agreement and failed to cure the breach promptly after notice where cure is reasonably possible; or
• amounts owing remain unpaid.

The Company may also terminate this Agreement for convenience on thirty (30) days’ written notice.

12. Procedures After Cancellation or Termination
Upon expiry, cancellation, suspension, or termination of service, the Company may stop accepting new items for the Customer and may refuse, return to sender, discard, or destroy items as permitted by law and this Agreement.

If the Customer wishes the Company to hold or forward remaining items, the Customer must make arrangements acceptable to the Company and pay all applicable fees in advance.

Unless the Company agrees otherwise in writing, the Company may:
• store remaining mail for up to six (6) months at a storage fee of $50.00 per month, plus any pickup, forwarding, packaging, handling, or postage fees;
• retain mail for a short administrative period if no forwarding instructions and fees are provided, after which the Company may return, discard, or destroy the items;
• discard unsolicited advertising, bulk mail, occupant mail, flyers, coupons, and similar materials at any time; and
• refuse or return items delivered after termination.

13. Customer Responsibility for Mail Contents and Delivery Risk
The Customer bears all risk associated with the contents of mail and with the acts or omissions of Canada Post, couriers, senders, recipients, customs authorities, and other third parties.

The Company does not guarantee delivery times, acceptance by any carrier, continued availability of any third-party platform, or the suitability of the services for any regulatory, licensing, tax, corporate, or marketing purpose.

14. Privacy and Personal Information
The Company collects, uses, stores, and discloses personal information for identity verification, fraud prevention, service delivery, payment processing, customer support, legal compliance, and related business purposes.

The Customer consents to the Company handling personal information for those purposes and to disclosure where required or permitted by law, by court order, to respond to lawful requests from regulators or law-enforcement authorities, or to protect the Company’s rights, property, safety, systems, customers, or personnel.

The Customer must ensure that any third party whose information is provided to the Company has been informed and has given any required consent.

15. Authority and Account Access
The Company may rely on instructions provided through the Customer’s account, platform credentials, or other authentication methods designated by the Company.

The Customer is responsible for maintaining the confidentiality and security of login credentials and for all activity occurring under the Customer’s account, except to the extent caused by the Company’s own misconduct.

16. No Legal Advice; Customer Compliance
The Company does not provide legal, tax, corporate, licensing, postal-regulatory, or marketing compliance advice.

The Customer is solely responsible for determining whether use of the address or services is permitted for the Customer’s intended business, registrations, filings, listings, permits, licences, insurance, platform compliance, or other legal or commercial purpose.

17. Indemnity
The Customer will indemnify and hold harmless the Company and its affiliates, directors, officers, employees, contractors, and agents from and against any third-party claim, loss, damage, liability, penalty, fine, cost, or expense (including reasonable legal fees on a solicitor-and-client basis) arising out of or related to:
• the Customer’s use of the services or address;
• the Customer’s breach of this Agreement;
• the Customer’s unlawful, misleading, negligent, or fraudulent conduct; or
• the contents, shipment, receipt, handling, forwarding, storage, or disposal of any item connected to the Customer.

18. Limitation of Liability
To the maximum extent permitted by applicable law, the Company will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunity, reputation, data, goodwill, or anticipated savings.

The Customer herein agrees that the total amount of liability of e=mc2, if any, for any and all claims arising out of or related to this agreement shall not exceed the greater of: (a) CAD $100; and (b) the amount of fees paid by the Customer to the Company for the three (3) months immediately preceding the event giving rise to the claim.

19. Notices
The Company may provide notices by email, through the service platform, through account alerts, or by other reasonable written means using the contact information provided by the Customer.

The Customer is responsible for keeping all contact information current.

20. General Terms
This Agreement constitutes the entire agreement between the parties regarding the services and supersedes prior or contemporaneous discussions, representations, or understandings relating to the same subject matter.

The Company may update this Agreement from time to time by providing notice. Continued use of the services after the effective date of an updated Agreement constitutes acceptance of the updated terms, except where a different form of acceptance is required by law.

The Customer may not assign this Agreement without the Company’s prior written consent. The Company may assign this Agreement as part of a corporate reorganization, sale, financing, or transfer of the relevant business.

If any provision is found unenforceable, that provision will be interpreted as narrowly as necessary to make it enforceable or, if that is not possible, severed, and the remaining provisions will continue in full force.

This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. The parties attorn to the courts of Alberta for disputes arising from this Agreement, subject to any non-waivable rights of the Customer under applicable law.

21. Acceptance
By checking the box, the Customer confirms that they have read, understood, and agreed to this Agreement.